FAQ

HOW DO I APPLY?
You can apply online or complete a paper application with one of our Consultants.

‍WHAT DO I NEED TO PROVIDE WHEN I APPLY?
You will need to provide 2 forms of approved identification and proof of income. You can easily upload these documents during the online application process, email them to us, or drop them off at our office.

IS THERE A FEE TO APPLY?
There is an application fee of $45/person and a reservation fee of $250. The reservation holds the apartment while we process your application. Once you’re approved, we apply the fee to your first month’s rent.  You can pay the fees with ACH or credit card with no service charges or processing fees. You can also pay with a personal check or certified funds. Your choice.

IS THE RESERVATION FEE REFUNDABLE?
If your application does not pass our screening, the fee is refundable. It is not refundable if there is a failure to complete the application, sign the lease, and/or submit all payments due.

HOW MUCH IS THE SECURITY DEPOSIT?
For qualified applications, it’s equal to one month’s rent.  

DO I NEED TO PAY FIRST MONTH, LAST MONTH, & SECURITY?
Nope. We only require the first month’s rent and your security deposit. They are due at lease signing.

WHAT ARE THE OTHER FEES?
There is a onetime amenity fee of $200. If you’re bringing an approved furry friend, there may be a non-refundable onetime $500 pet fee. Service animals don’t require this fee.

WHEN DO I SIGN MY LEASE?
You’ll sign your lease, pay your move in monies, and schedule your Move In Orientation within 72 hours of application approval.

DO YOU ALLOW PETS?
Of course! Here’ our policy: Studio and One bedroom apartments allow 1 pet up to 35 lbs. There are breed restrictions for dogs. 

WHAT IS PETSCREENING.COM?
This service helps us ensure that our community is a pet-responsible environment. Our residents screen their animals here and in return they can be certain animals living with us do not have a history of being a danger to other pets or people and have current shots.  The profile you create belongs to you.  Use it to share info with your dog walkers, pet groomers, sitters, and veterinarians.

HOW MUCH DOES PETSCREENING.COM COST?
It’s just $20 for the first pet profile and $15 for each additional pet profile. The profile is valid for one year.  There is no charge for assistance animal accommodation requests or no pet profiles. 
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HOW DO I PAY RENT?
You can choose to pay rent with a personal check, cashier’s check, or online through our Resident Portal.  Once you move in, you will receive an email invitation to create your Resident Portal account.
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WHAT ELSE CAN I DO ON THE RESIDENT PORTAL?
Besides setting up one time rent payments or recurring payments, submit service requests, reserve amenities, chat with your neighbors on the community board, contact our team, track your packages, and manage your lease renewals through the Resident Portal.

WHERE CAN I PARK?
There are six different parking lots within a block or two offering valet and self-parking options.  The monthly parking rates range from $325 – $375.  Contact us for more information!

WHAT ARE THE UTILITY SERVICES?
All utilities are separately metered.  EMS reads and bills the water and gas.  Those charges can be paid with your rent.  You will set up an account with PECO for electric.  

WHO ARE THE TV, PHONE, AND INTERNET PROVIDERS?
Comcast is the preferred provider at The Annex at The Touraine. Contact us for more information!

IS THERE ANY OUTSIDE SPACE?
Besides being blocks away from beautiful parks, between the two brownstones that comprise the Annex at the Touraine is a quaint Courtyard.  

IS THERE STORAGE?
Every home receives a complimentary Storage Bin in the basement. 

CAN I SUBLET?
We do not allow subletting and have solutions for uncertainty. Our flexible lease terms and Buy, Build, or Transfer Addendum give you wiggle room when making your housing decisions. 

HOW DO I BOOK A TOUR?
To book an in person or virtual tour with one of our consultants, click below.